FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

Can I track on a map where a specific vehicle was driving on a specific day?

What should I do if my OBU display is flashing, the OBU light is red and I hear a beeping sound when I start my journey?

Does my OBU have to show a green light when I’m driving outside of Belgium?

What should I do with my OBU if I won’t be driving in Belgium for a long time?

What should I do before using my spare OBUs?

Which information is provided on the OBU display?

How can I couple or decouple an On Board Unit?

What should I do if the display of my OBU shows the message “NOT READY”?

What should I do if my OBU shows a red light?

How can I find out what is the software version of my OBU?

What should I do if my OBU display shows the message “BLOCKED”?

What should I do if my OBU light is green but no kilometres are registered?

What should I do if my OBU display seems slow or does not show any data?

Can I install an external antenna on the OBU?

Are there health and safety risks for drivers exposed to the electromagnetic fields emitted by the On Board Unit?

Why does the toll amount displayed on the OBU change as soon as I leave my private property?

Does my OBU calculate a toll abroad?

Why are the distance driven and toll amount not refreshing at midnight?