How can I return my OBU properly?

You can return your OBU on the Road User Portal or at a Service Point.

  • If you want to return your OBU at a Service Point, we advise you to read our Full Service Point User Manual. If you return your OBU at a Service Point, follow the return instructions of the toll terminal and, at the end of the return process, insert the OBU without blister and with the original power cable wrapped around it inside the OBU return box. The OBU must be returned undamaged and preferably with the battery and the suction cups attached to it.
  • If you want to return your OBU via the Road User Portal, please read our RUP Manual “Return your OBU”. If you return your OBU by post (to Satellic Return, c/o WAAK, Industrielaan 4b, Poort 231, B-8501 Heule, Belgium) or via the OBU pick-up service, pack your OBU following the "Checklist for Good Packaging" (see hereunder) and ONLY use the address label you have obtained on the Road User Portal at the end of the return process!
    Please note that the return of an OBU via the Road User Portal and the pick-up service are limited exclusively to returns from within the European Union. For returns from any other country, please follow this link.

    Checklist for Good Packaging: 
    Use a solid cardboard box with completely intact flaps
    Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
    Pack all items separately
    Use proper protective equipment such as paper or cardboard
    Use strong tape that is specially designed for transport
    Do not use rope or paper over-wrap
    Only use the address label you have obtained on the Road User Portal, on which both the destination and the pick-up addresses are clearly and fully mentioned
    Place a duplicate address label inside the package
    If you are returning several OBUs at the same time, please make sure you also affix the Satellic UN3481 label, printed in colour, to your parcel.

Important!
To get your full OBU deposit repaid:
- Your OBU must be returned undamaged, in a state allowing refurbishment for reuse without repair, with the original power cable and preferably with the battery and the suction cups;
- The red master seal (in the bottom right-hand right corner on the back of the OBU) must not be broken or missing;
- All the components of the OBU mentioned above should be sent back in one package. This means that we will not accept any OBU component which is sent separately.

Make sure you download our leaflet How can I return my OBU properly?  to see multiple examples of correctly – or not correctly – returned OBUs!

After returning the OBU
Satellic will perform an independent assessment with regard to the repayment of the OBU Deposit, and this decision will be communicated to the e-mail address you provided to Satellic. If Satellic determines that you have the right to a repayment of the OBU Deposit and if a valid bank account (IBAN and BIC) number has been entered at the Service Point or on the Road User Portal, your OBU deposit will be refunded within 30 days following receipt of the returned OBU.

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