When you have a red light on your OBU, you are not compliant with the requirements of the Belgian Kilometre Charging System and you risk being fined.
First of all, stop driving as soon as possible.
Your OBU may display a red light for several reasons. Carry out the checks described hereunder and in the "Red light OBU" video:
If the problem is not solved, please call our Customer support (available 24/7)on 00800-72 83 55 42 or 00800-SATELLIC (from Belgium and neighbouring countries) or dial +32 2 416 0 416 from everywhere else. Please note that calls from mobile networks are likely to be surcharged (check the terms and conditions of your mobile service operator).