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Most searched questions
When will my OBU deposit and my prepaid balance be refunded?
How can I change my payment means (standard account only)?
How can I return my OBU properly?
Can I merge my service point account with an existing standard account?
Where and how can I get/order an OBU (On Board Unit)?
How can I recognise my top-up payment on my credit card statement?
How can I change my payment means (standard account only)?
Why did I get charged for calling the Customer support while it is supposed to be free?
What is a Service Point and where can I find one?
How can I return my OBU properly?
Why do I need a standard account?
Can I track on a map where a specific vehicle was driving on a specific day?
What should I do if my OBU display is flashing, the OBU light is red and I hear a beeping sound when I start my journey?
Where and how can I get/order an OBU (On Board Unit)?
What information and which documents do I need to get an OBU?
Does my OBU have to show a green light when I’m driving outside of Belgium?
What should I do with my OBU if I won’t be driving in Belgium for a long time?
What should I do before using my spare OBUs?
Which information is provided on the OBU display?
How can I couple or decouple an On Board Unit?
What should I do if the display of my OBU shows the message “NOT READY”?
What should I do if my OBU shows a red light?
How can I find out what is the software version of my OBU?
What should I do if my OBU display shows the message “BLOCKED”?
What should I do if my OBU light is green but no kilometres are registered?
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