FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

What is a Service Point and where can I find one?

How can I return my OBU properly?

Why do I need a standard account?

Can I track on a map where a specific vehicle was driving on a specific day?

What should I do if my OBU display is flashing, the OBU light is red and I hear a beeping sound when I start my journey?

Where and how can I get/order an OBU (On Board Unit)?

What information and which documents do I need to get an OBU?

Does my OBU have to show a green light when I’m driving outside of Belgium?

What should I do with my OBU if I won’t be driving in Belgium for a long time?

What should I do before using my spare OBUs?

Which information is provided on the OBU display?

How can I couple or decouple an On Board Unit?

What should I do if the display of my OBU shows the message “NOT READY”?

What should I do if my OBU shows a red light?

How can I find out what is the software version of my OBU?

What should I do if my OBU display shows the message “BLOCKED”?

What should I do if my OBU light is green but no kilometres are registered?

What should I do if my OBU display seems slow or does not show any data?

Can I install an external antenna on the OBU?

Are there health and safety risks for drivers exposed to the electromagnetic fields emitted by the On Board Unit?