8. Return the OBU

Are you coming back to Belgium within the next 3 weeks?

Yes: Keep your OBU
No: Return your OBU

Planning to come back to Belgium within the next 3 weeks? You don’t need to return your OBU when leaving Belgium.

We advise you to keep your OBU and to upgrade your Fast-track Account to a full account: it will save you time next time you drive in Belgium since you will no longer need to stop at a Service point anymore to get an OBU!
Please note that the fast track account will be deactivated after 15 days if you don’t convert it to a full account.

Not coming back to Belgium within the next 3 weeks? Return your OBU. Here is how!

You can return your OBU either via the Road User Portal, or via a Service Point

1) Road User Portal:

Log in onto the RUP and follow the OBU return process. You can choose to send back the OBU per post, (read our Checklist for good packaging hereunder) or to return it using our OBU pick-up service. Our return address is indicated on the Road User Portal. We advise you to read our manuals "Return an OBU" (via the Road User Portal) and “How can I return my OBU properly?” for more information.

WHAT SHOULD YOUR OBU LOOK LIKE WHEN YOU RETURN IT VIA THE ROAD USER PORTAL?
- OBU is returned in good working order and undamaged,
- battery is returned (and is placed inside of the OBU),
- the 4 suction cups are returned (and are fixed on the OBU),
- the original power cable is returned (and wrapped around the OBU),
- the red general seal (in the right bottom corner on the back of the OU) is not broken or missing,
- the red seal of the battery compartment (in the middle on the back of the OBU) is not broken (except if your OBU was fixed installed) or missing
Read our leaflet for more information!

PACK YOUR OBU (1 OBU PER PACKAGE!) following our Checklist for Good Packaging (see hereunder) and ONLY USE THE ADDRESS LABEL THAT YOU HAVE OBTAINED ON THE ROAD USER PORTAL!

Checklist for Good Packaging

You can ensure that your package arrives safely and on time by following the packaging guidelines and procedures hereunder.
✓ 1 OBU per package!
✓ Use a sturdy cardboard box with completely intact flaps
✓ Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
✓ Pack all items separately
✓ Use proper protective equipment such as bubble wrap or polyurethane chips
✓ Use strong tape that is specially designed for transport
✓ Do not use rope or paper over-wrap
✓ Only use the address label that you have obtained on the Road User Portal, on which both the destination and the return addresses are clearly and fully mentioned
✓ Place a duplicate address label inside the package

2) Service Point:

Go to a Service Point and follow the return process to return your OBU directly. For details, we advise you to read our Full Service Point User Manual. Note that your OBU will be automatically deactivated when inserted into the toll terminal.

WHAT SHOULD YOUR OBU LOOK LIKE WHEN YOU RETURN IT AT A SERVICE POINT?
- OBU is returned in good working order and undamaged,
- battery is returned (and is placed inside of the OBU),
- the 4 suction cups are returned and are fixed on the OBU,
- the original power cable is returned and wrapped around the OBU,
- the red general seal (in the right bottom corner on the back of the OU) is not broken or missing,
- the red seal of the battery compartment (in the middle on the back of the OBU) is not broken (except if your OBU was fixed installed) or missing
Read our leaflet for more information!

Please insert the OBU WITHOUT the plastic blister in the Service Point toll terminal!