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Most searched questions
When will my OBU deposit and my prepaid balance be refunded?
How can I change my payment means (standard account only)?
How can I return my OBU properly?
Can I merge my service point account with an existing standard account?
Where and how can I get/order an OBU (On Board Unit)?
Why do I see toll charges corresponding to a Date of Usage date that was before the invoice period?
Why do I get 2 sets of billing documents for my vehicle for the same period?
Why do I receive 2 tax statements (or 2 fleet tax statements) from the Brussels-Capital Region?
Why are my (fleet) tax statements and (fleet) invoice not in the language I selected on the Road User Portal?
Why don't the kilometres I drove in Wallonia match the Sofico invoice for Wallonia?
What is the fleet invoice / fleet tax statement?
Where can I find the fleet invoice/fleet tax statement?
How many fleet invoices/fleet tax statements will I receive?
What is the difference between the fleet overview statement and the fleet invoice/fleet tax statement?
What is the recapitulation sheet?
What do the “A” roads mentioned on my detailed trip statement refer to?
What is the difference between the detailed trip statement per Region and the detailed trip statement per vehicle?
Can I merge my service point account with an existing standard account?
What is the fleet overview statement and how can I get it?
Why do I have to pay VAT in Wallonia, but not in Brussels and Flanders?
Our company is based outside of Belgium. Do we have to pay VAT on the toll?
Can I recuperate the VAT on the Sofico (fleet) invoice (Wallonia)?
What does the “1” in the "VAT ind." column mean on my detailed trip statement?
On the detailed trip statement, when the “Road Type” is “Local Road”, I see “local” in the “Route” column for Brussels and “XXX” for Flanders and Wallonia. Why?
How can I get the detailed trip statement per vehicle?
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