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Most searched questions
When will my OBU deposit and my prepaid balance be refunded?
How can I change my payment means (standard account only)?
How can I return my OBU properly?
Can I merge my service point account with an existing standard account?
Where and how can I get/order an OBU (On Board Unit)?
When is the tolled amount debited from my credit card?
Why does the amount debited from my credit card not correspond to the amount on my billing documents?
Why has my credit card been blocked or refused?
Which security code do I need to enter on the payment page when paying by debit card?
How can I top up my OBU balance?
How long does it take for the top-up to be loaded on my OBU?
Can I top up several of my OBUs with one bank transfer?
Can I transfer the top-up amount of one OBU to another OBU?
I have received an e-mail that the top-up of my OBU failed, what should I do?
How can I recognise my top-up payment on my credit card statement?
How can I change my payment means (standard account only)?
Why did I get charged for calling the Customer support while it is supposed to be free?
What is a Service Point and where can I find one?
Can I pay the Liefkenshoek Tunnel’s toll with my Satellic OBU?
How can I activate the payment of the Liefkenshoek Tunnel’s toll with my Satellic OBU?
Do I receive an invoice for the Liefkenshoek Tunnel’s toll?
How can I know if the Liefkenshoek Tunnel service is active on my OBU?
Do I need to switch on my OBU before crossing the tunnel if I want to pay the Liefkenshoek Tunnel’s toll with it?
If I get a replacement OBU at a Service Point, will the Liefkenshoek Tunnel service automatically be active on the new OBU coupled to the same vehicle?
How can I return my OBU properly?
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