If I get a replacement OBU at a Service Point, will the Liefkenshoek Tunnel service automatically be active on the new OBU coupled to the same vehicle?

No, the Liefkenshoek Tunnel service is not automatically activated on new OBUs you have received at a Service point.

What do I have to do?
1) You first need to merge the service point account linked to the replacement OBU with your main standard account (on the RUP).

2) Then, ask your fleet manager to log onto the RUP and to activate the Liefkenshoek Tunnel service for this specific OBU, otherwise you will not be able to use this OBU to pay the toll of the Liefkenshoek Tunnel. Note that if the option ‘ACTIVATE FOR NEW VEHICLES’ is checked in your standard account, the service will be active on your new OBU as soon as the corresponding service point account has been merged with your standard account.

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