FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

What is a Service Point and where can I find one?

How can I return my OBU properly?

Why do I need a standard account?

Where and how can I get/order an OBU (On Board Unit)?

What information and which documents do I need to get an OBU?

What should I do with my OBU if I won’t be driving in Belgium for a long time?

What happens if my vehicle’s licence plate number, country, weight or EURO emission class are rejected and what can I do?