FAQ

Most searched questions

When will the toll tariffs be indexed and how can I get ready for the tariff indexing?

When will my OBU deposit and my prepaid balance be refunded?

How can I change my payment means (standard account only)?

How can I return my OBU properly?

Can I merge my service point account with an existing standard account?

What is the difference between the detailed trip statement per Region and the detailed trip statement per vehicle?

Why do I need a standard account?

Can I merge my service point account with an existing standard account?

What is the fleet overview statement and how can I get it?

Why do I have to pay VAT in Wallonia, but not in Brussels and Flanders?

Our company is based outside of Belgium. Do we have to pay VAT on the toll?

Can I recuperate the VAT on the Sofico (fleet) invoice (Wallonia)?

What does the “1” in the "VAT ind." column mean on my detailed trip statement?

On the detailed trip statement, when the “Road Type” is “Local Road”, I see “local” in the “Route” column for Brussels and “XXX” for Flanders and Wallonia. Why?

How can I get the detailed trip statement per vehicle?

What is the detailed trip statement per vehicle and is it free?

What is the “date of processing” on my detailed trip statement?

Where and how can I get/order an OBU (On Board Unit)?

What information and which documents do I need to get an OBU?

What should I do with my OBU if I won’t be driving in Belgium for a long time?

What happens if my vehicle’s licence plate number, country, weight or EURO emission class are rejected and what can I do?