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Can I top up several of my OBUs with one bank transfer?
Can I transfer the top-up amount of one OBU to another OBU?
I have received an e-mail that the top-up of my OBU failed, what should I do?
How can I recognise my top-up payment on my credit card statement?
How can I change my payment means (standard account only)?
Why did I get charged for calling the Customer support while it is supposed to be free?
When do I get my billing documents and what do I have to do?
Where can I find my billing documents?
Which billing documents do I receive?
Where can I find the total amount I paid for the toll?
My billing documents state ‘payment requested’. What should I do?
Can Satellic recreate my past billing documents once I have corrected my customer details?
Why is the invoice date the same as the payment due date?
What is the “Date of Usage” on my billing documents?
Why do I see toll charges corresponding to a Date of Usage date that was before the invoice period?
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