Please note that the return of an OBU via the Road User Portal and the pick-up service are limited exclusively to returns from within the European Union. For returns from any other country, shipping and customs charges are the sole responsibility of the user. Satellic will refuse any shipment that does not meet these requirements and will therefore not be able to refund the deposit.
We therefore recommend to return your OBU via a Service Point and advise you to read our “Full Service Point User Manual”. If you return your OBU at a Service Point, you need to insert it without blister inside the OBU return box of the toll terminal once you have completed the OBU return process at the Service Point. For the sake of recycling, we recommend that all users ensure that they include batteries and suction cups when they return their OBUs.
If you still prefer to return your OBU by post or any other carrier, make sure to join the correct custom clearance information which you will find below: