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Wilt u ons helpen om de slimme kilometerheffing te realiseren, waarbij vrachtwageneigenaars een faire bijdrage leveren op basis van het principe ‘de gebruiker betaalt’? Hieronder ziet u welke profielen we momenteel zoeken.

2nd level support engineer

Satellic NV is the Company that is in charge of collecting road toll charges in Belgium using a GNSS based tolling system. The system is based on mobile devices (On Board Units, OBU), which are mounted inside the vehicle, and collect the charge to be forwarded to the central backend system.

The department “Electronic Tolling Services” is responsible to operate the fleet of OBUs and ensure the correctness of the toll calculation and reporting. This includes activities such as OBU status monitoring, remote maintenance activities, Map & Tariff quality control, OBU configuration, over-the-air update and CDR collection monitoring, using specific tools to enable an accurate and stable Toll Collection.

The candidate will be responsible for the analysis of faulty OBUs and the effective provision of solutions by performing actions remotely on the OBUs.

The candidate will support the department “Electronic Tolling Services” in the following areas:

Monitor the OBU fleet and the correctness of the CDR collection and the forwarding to the billing system.
Perform "hands on" OBU Second Level Support
Analyse incidents regarding faulty OBUs and provide solutions for First Level Support (Customer Care)
Perform actions remotely on the OBUs for fault clearance
Trigger Third Level Support (OBU Development) if necessary and provide information on the technical status of the respective faulty OBUs
Provide structured help guides, decision trees and FAQs on OBU behaviour for First Level Support.
Some limited external interventions are possible in case support to end user is necessary.
The OBU 2nd Level Support Engineer reports to the OBU Problem Manager.

Your profile

Ideally: First experience in Second Level Support of IT / mobile telecommunication products.
Analytical skills and structured approach to tackle technical issues.
Endurance to deep-dive into technical issues and find a cause of failure.
Very helpful: Experience with mobile components or products.
Expected is a certain flexibility regarding job tasks as Satellic NV is a start up company which might still evolve to optimise operational activities.
Experience with Unix/Linux is useful but not essential.
Fluent in English
Fluent in French and/or Dutch

 

SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.
We offer

A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem.
A permanent contract.
An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….
Numerous training and development opportunities.

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Contract manager

From 2016, all owners of heavy goods vehicles of over 3.5 tonnes have to pay an intelligent road charge in Belgium.

The installation and operation of the kilometer charging system is run by Satellic NV. This Belgian company was set up in 2014 and is a joint venture between T-Systems and Strabag, two companies with extensive experience in road charging systems.

Satellic is working for Viapass, an inter-regional entity which represents the Flemish, Wallonia and Brussels regions.

Do you want to contribute to the unique tolling project in Belgium? Are you looking for a job in which negotiation and management of the DBFMO agreement does not have any secrets for you? Then this job is maybe the challenge you are looking for.

Your strong communication skills enable you to develop close working relationships with the client Viapass and with the different departments of Satellic.
You build and maintain strong and long-lasting client relationship and develop a trusted advisor relationship with Viapass and act as single point of contact
You are also in contact with the departments of Satellic to analyze requests and to prepare internal operational and external client meetings. You act as a liaison between technical and non-technical internal teams to ensure Viapass issues/requests are resolved and identify opportunities for continual improvement.
You ensure that departments are fully aware of their contractual obligations and the commercial impacts of their actions. In particular you conduct contract briefings, respond to contractual queries and assist proactively in resolving issues.
You monitor, manage and/or mitigate contractual risks.
You advise on the contractual implications of proposed changes and ensure that any contractual changes are drafted and approved by Viapass.
You follow-up on pending litigations and advising on the company’s litigation strategy and steer mediations in close collaboration with the Head of Legal and HR.
You will report to the Head of Legal

Your profile

You have obtained a Belgian Master in Law. You have approximately 5 years of relevant experience in an international law firm or as in-house counsel
Proven experience in direct client interfacing
Commercial background from the IT, telecom, transportation or other relevant technology industry.
Excellent knowledge of business English (spoken and written)
Flexible team player, but are also able to work effectively by yourself.
Excellent listening, negotiation and presentation skills
Experience in delivering client-focused solutions
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive management level
Optional: Experience in public sector

SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.

We offer

A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem.
A permanent contract.
An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….
Numerous training and development opportunities.

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Enforcement Regions support officer

From 2016, all owners of heavy goods vehicles of over 3.5 tonnes have to pay an intelligent road charge in Belgium.The installation and operation of the kilometer charging system is run by Satellic NV. This Belgian company was set up in 2014 and is a joint venture between T-Systems and Strabag, two companies with extensive experience in road charging systems.Satellic is working for Viapass, an inter-regional entity which represents the Flemish, Wallonian and Brussels regions.

The Enforcement Services Department determines whether passing truck drivers comply with the new Kilometer charging toll collection law. Automated Vehicle Identification will identify toll violators and Enforcement Services provides the data to the Belgian Government. Enforcement services sets up a wide network of mobile and fixed toll control equipment.

Tasks

· Offer 1st line technical desk support for teams in the field

· Offer 1st line technical desk support for Compliance Center staff

· Support fine protest validation for regional staff

Your profile

· Good knowledge of Dutch and French (verbal and written)

· Sense of ownership in problem handling

· Quality awareness

· Ability to concentrate on tasks in a lively environment

· Eye for detail

· Willingness to work full time in front of a Monitor

· Willingness to work with technical information

· Customer minded

· Factual and to the point

· Solution minded

SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.

We offer

A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem.

A permanent contract.

An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….

Numerous training and development opportunities.

Do you want to be a part of this unique opportunity and establish the toll system in Belgium? Are you up for this challenge?

Job Type: Permanent

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