2nd line Customer Support Agent

(Beschreibung nur auf Englisch, Niederländisch oder Französisch verfügbar)

Description

The Customer Support department is the interface to the Road Users and is responsible for the call centre. As a 2nd line Customer Support Agent you are an expert in our products and services.

We are looking for several 2nd Line Agents for a fixed-term contract of maximum 3 months. After this period a contract of indefinite duration may be possible.

Day-to-day job package

  • Efficient handling of customer requests and complaints via extensive direct e-mail/telephone contacts with customers, suppliers and internal product managers
  • Supporting the creation of 2nd line processes and procedures
  • Contributing to calling campaigns through extensive telephone contacts with the Road Users
  • Contributing to the constant improvement of the department.

Your profile

  • Ideally, you already have a first work experience, preferably in a support function at a customer service.
  • A very good oral and written knowledge of English and Dutch or French are an absolute must and you are also strong in telephone communication.
  • Sufficient knowledge of Word and Excel are also a must-have.
  • You work in a very customer-oriented manner and you can adapt flexibly and easily to any possible changes in your duties.
  • You can handle any conflict situations with the Road Users in a calm manner.
  • You are interested in working in an innovative environment and you are a team player who works in a proactive manner. You are a problem solver, you like to take initiative, you are committed to your job and you are motivated to fully commit yourself.

At Satellic you will find yourself in a dynamic working environment with an open and collegial atmosphere.

Experience

  • Customer support: 1 year (preferred)

Languages

  • English (required)
  • Dutch or French (required)
  • Every other language is an asset.

Our offer

  • You will work in a young organisation which is supported by international experts in the tolling business. A challenging technical environment!
  • A dynamic working environment with an open culture and a pleasant atmosphere, located in Diegem (close to the airport)
  • A permanent employment contract
  • An attractive salary and extra-legal benefits such as meal vouchers, group insurance, hospitalisation insurance for the family, flexible working hours, 32 vacation days (including compensation days) ...
  • Numerous opportunities for training and development