Customer Service Technical Administrator

Job content

  • Efficient handling of customer requests and complaints via extensive direct e-mail/telephone contacts with customers, suppliers, and internal product managers (case handling)
  • Contributing to calling campaigns through extensive telephone contacts with the Road Users
  • System and business reporting in APEX based on SQL queries
  • Programming configuration of flows and functions by setting conditions and validation parameters

Technical skills

Must have

  • MS Office
  • Advanced knowledge of Excel
  • Passionate about programming (no certifications required)
  • Knowledge of Visio (or similar)
  • Knowledge of CRM and experience with case management
  • Basic knowledge of reporting in SQL

Nice to have

  • Technical knowledge of SalesForce (Admin & case handling)
  • Knowledge of Polish

Degree and years of experience

  • 2 to 4 years of relevant experience

Language skills

  • Dutch: Mothertongue / Excellent
  • English: Good
  • French: Good


  • Going the extra mile for the road user within the limits within the area of the responsibilities
  • Formulating and implementing innovative solutions and proposals
  • Acting with attention to details and focus on avoiding mistakes

Our offer

Satellic staff is characterised by their drive, flexibility, and ownership. We encourage continuous growth and learning via internal and external training opportunities. Customer delight, teamwork, respect, integrity, and going the extra mile reflect the values of our company.

In addition to working in a thriving and dynamic company, we offer a contract for an indeterminate period of time and a competitive salary package with extra-legal benefits like group and hospitalisation insurances, meal vouchers, …